Case Study
Community Management & Customer Support
Overview
Provided virtual community management for Monza Barcade, handling customer communications across social media and coordinating inquiries and requests with restaurant management and owners.
Key Contributions
Social Media Communication
Managed incoming messages and inquiries from prospective and existing customers, providing information and responding to questions across social media channels.
Internal Coordination
Acted as the communication bridge between online customers and the restaurant manager and owners, relaying inquiries, requests, and concerns for appropriate follow-through.
Customer Support
Maintained responsive and organized customer communication, helping ensure inquiries were addressed and relevant requests were communicated to the on-ground team.
Areas of Expertise
- Social Media Community Management
- Customer Inquiry Handling
- Online Customer Support
- Internal Team Coordination
- Virtual Customer Service
Product details and work materials withheld due to confidentiality.